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Remote Support

Overview

All organizations rely on their IT systems running without fail. For CIOs it means ensuring employees in their organization are satisfied with their IT assets and can have their queries resolved in the shortest possible time with minimum disruptions to their work. 

Why NewGLink

NewGLink provides an integrated IT Service Desk that offers low cost, high quality, 24×7, multi-lingual, device and platform support. Our vast experience in serving global customers has enabled us gather over a billion interaction metrics that allows discrete and global enterprises ..

Offerings

  • Core service support: Primary point of contact for all IT queries. We have the expertise to fix for known errors while accommodating specific modules under IT
  • Service desk services: End-to-end incident management .
  • Mobile device management: Managing the complete mobile environment .

Benefits

  • Reduce costs by 30% to 40% per ticket
  • 100 % calls answered within 15 seconds with 94% customer satisfaction
  • Empower your people with role aligned IT Help Desk which increases productivity
  • Increased visibility across the IT Organization .
  • Business continuity and disaster recovery .

Highlights

  • Achieve significant cost reduction through process automation
  • Automation gives 20% increased productivity over manual tasks
  • 99.9% server and service uptime
  • Sustained CSAT score of 90% across all calls and incident

On-Site Support

Overview

What every enterprise needs are comprehensive and flexible solutions that align the end-user workplace infrastructure to virtualization and mobility models. While there are many technologies to assist, We delivers greater value for your infrastructure .

Why NewGLink

NewGLink offers end-user computing services that are user profile sensitive creating an agile, smart and collaborative workplace. We provide operational and consulting services for transformation in connected enterprise networks, mobility, desktop delivery and user support environments.

Offerings

  • Service desk: 24/7 service desk for end-to-end incident management.
  • Platform migration services: End-to-end migration
  • Desktop management: Support desktops, mobile devices, printers/scanners ..
  • Application packaging : customizing application Read more
  • Technology refresh: Manage your hardware assets and technology refresh .

Benefits

  • One stop solution for all IT related issues
  • Comprehensive solutions for physical, virtual and mobile workplaces
  • Lower costs by 30% to 50% by leveraging remote support.
  • Reduced incident and problem tickets.
  • ITIL based delivery ensures your enterprise infrastructure .

Highlights

  • Accurate monitoring that improves user experience of IT services
  • 24/7 support in 25 languages
  • We ensure end-to-end proven solutions for virtual, physical and mobile workplaces
  • Average CSAT scores of over 94%

Data Center Management

Overview

Organizations are looking to transform and consolidate their data centers to meet business needs.NewGLink can reduce data center footprints, optimize infrastructure with minimum risk while maximizing ROI.

Why NewGLink

NewGLink  work with you to assess your existing data center infrastructure and provide solutions that support even mission-critical environments. Utilization, and efficiency of data center assets and services. End to End services remotely from our network of global centers. Our service delivery platform uses a high degree of automation with service management tools.

Offerings

  • Data center audit: Audit your existing infrastructure .
  • Server administration: Troubleshooting and end-to-end incident management and support.
  • Database administration: Manage your databases and data across all your application .
  • Network and security administration: We can guarantee that your enterprise network stays connected always
  • Messaging support: Manage emails with ease across devices and environments.
  • Backup and storage administration: End-to-End storage solution for all your enterprise needs.

Benefits

  • 25-30% reduction in IT .
  • 24X7 professional data center support across the globe
  • Agility to migrate to newer and market leading technologies with minimum disruptions
  • Transformative data center solutions to meet your business objectives

Highlights

  • Experience of handling over a million incidents annually
  • All round visibility and support to assures business continuity
  • We function as an extension of your IT team – seamlessly equipping your infrastructure for the future

Application Development

Application Development

Overview

A strong application development partner can help you adopt evolving business and technology challenges by assessing, designing and building applications..

Why NewGLink

NewGLink develops and delivers best-in-class application development solutions to match customers’ exclusive business requirements and strategies. The NewGLink Centre of Excellence (CoE) drives state of the art solutions,Our application development service accelerates the build and roll out of high quality business applications driving your business efficiency.

Offerings

Supporting all stages of the application life cycle from requirements gathering, design, testing, deploying /roll-out, support and retire. NewGLink service consultants are experts on a wide range of application development and maintenance skills.

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Our Customers

Great Customer Service and Support

Boma Solutions

We are Fast

Founded in 2008, New G Link is the leading IT solutions provider in the region fulfilling the IT requirements of local, regional and international organizations in USA NewGLInk Recognized as MicroSoft Partner , IBM Partner , HP Partner , Dell Partner , Symantic Partner , Sonic-Wall Partner

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